Privacy Policy
Last updated: 6 March 2026
1. Introduction
PhantomRank ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our AI visibility tracking platform and website at phantomrank.com.
2. Information We Collect
We collect the following types of information:
Account Information
Name, email address, agency or company name, and number of brands managed — provided when you create an account.
Brand Data
Brand names, competitor names, and industry categories you submit for AI visibility tracking. We use this data solely to perform scans on your behalf.
Usage Data
Pages visited, features used, scan history, and interaction patterns within the platform — collected automatically to improve the Service.
Technical Data
IP address, browser type, device information, and cookies — collected automatically when you visit our website.
3. How We Use Your Information
- To provide, maintain, and improve the PhantomRank platform
- To perform AI visibility scans for the brands you submit
- To send you scan reports, alerts, and product updates
- To process payments and manage your subscription
- To respond to support requests and communicate with you
- To analyse usage patterns and improve user experience
- To comply with legal obligations
4. Data Sharing
We do not sell your personal information. We may share data with:
- Service providers — hosting, analytics, and payment processing partners who assist in operating the platform
- Legal authorities — when required by law or to protect our rights
- Business transfers — in connection with a merger, acquisition, or sale of assets
5. Data Storage and Security
Your data is stored on secure cloud infrastructure. We use encryption in transit (TLS) and at rest to protect your information. Access to personal data is restricted to authorised personnel only. While we implement industry-standard security measures, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain your account information for as long as your account is active. Scan data and visibility reports are retained for the duration of your subscription plus 90 days. You may request deletion of your data at any time by contacting us.
7. Cookies
We use essential cookies to maintain your session and preferences (such as theme selection). We use analytics cookies (Vercel Analytics) to understand how visitors use our website. You can disable cookies in your browser settings, but some features may not function correctly.
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your personal data
- Export your data in a portable format
- Withdraw consent for marketing communications at any time
9. Third-Party Services
PhantomRank integrates with third-party AI platforms (ChatGPT, Perplexity, Gemini, Claude, Grok, Copilot) to perform visibility scans. We query these platforms programmatically on your behalf. We do not share your personal information with these platforms — only brand and industry data necessary to execute scans.
10. Children's Privacy
PhantomRank is a business tool not directed at individuals under 18 years of age. We do not knowingly collect information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. The "Last updated" date at the top reflects the most recent revision.
12. Contact
For questions about this Privacy Policy or to exercise your data rights, contact us at privacy@phantomrank.com .